Complimentary consultation for voice of the customer loyalty and account development
A program that consists of impartial and systematic in-depth phone interviews, data aggregation, and analysis that enhances your customers' loyalty and improves your bottom line.
You share your concerns, goals and needs. I propose project objectives and methodology.
I develop an appropriate research instrument - survey or interview guide. You approve it. We agree on the list of targets.
I do the outreach to line up and conduct interviews and/or distribute and collect surveys.
I compile, analyze, interpret and present the results. You grow revenues and customer loyalty.