Voice of the Customer

Brillianta's 15-year anniversary

After a few congratulatory messages on LinkedIn this week, I realized that it’s been 15 years since I started Brillianta – a pretty impressive personal milestone and the longest job I’ve ever held. 

No surprises here. Brillianta is a reflection of what I enjoy the most – technology, strategy, research, and communications, helping clients to make better decisions and to achieve their goals. With voice-of-the-customer research, win/loss analysis, customer surveys and other custom research programs, we are helping to establish and monitor clients' KPIs. We also help with communications by developing customer case studies,brochures, and technical whitepapers, demonstrating end customer results. 

I have learned a great deal from my clients and have really enjoyed working with them. I hope to continue learning, and to have even more fun in the next 15 years. Thanks to my clients for your business and thanks to everyone for your congratulatory messages and likes

12 win-loss analysis questions that increase revenue

12 win-loss analysis questions that increase revenue

Here is the list of 12 key questions and examples of how you can use win-loss analysis to grow your business: